Refund policy

Returns:

We Do Not Accept returns/exchanges due to the nature of the product for sanitary reasons.

If you receive a damaged product, you have 3 days after receiving the product to contact Maquillage by Marcel. Email us at maquillagebymarcel@gmail.com with pics of the broken item as well as your packing slip. Once we receive this information, you will receive an email with further instructions. 

Note: If we approve a refund for any reason after products has been shipped, that refund will be given in the form of STORE CREDIT ONLY

Please send an email to maquillagebymarcel@gmail.com with your order number and the items you are not satisfied with and we will do our best to right our wrongs if possible. However, we recommend that you please review our return policy above for specifics as we do not offer refunds and you must notify us within 3 days. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.